Frequently Asked Questions

Q & A

How long will my chocolates last?  We do not add preservatives so we recommend eating them within a month or less.  If you want to keep them up to 3 months, store them in a cool (58 deg or less) odor-free location.

Allergies? All our chocolates are made in the same factory and on the same equipment that processes nuts, gluten, eggs, soy, and coconut oil and may contain traces of these.  If you are highly allergic to any of these items, we strongly do not recommend our chocolates.  If you are only trying to avoid these items, you decide.

Can I delay my shipment? Yes. At check out there is a box that says Order notes (optional), please let us know in these notes when you want it shipped.

How long will my order take for delivery?  Most orders will ship in 1-2 days.  Holidays sometimes take a few extra days.  We ship all orders from New York.  On average orders take 1-6 days to arrive, depending how far we are shipping.  All shipping companies are overwhelmed and understaffed which may cause additional time to arrive.  Please allow plenty of time for shipment to arrive.

Will I be emailed a tracking number?  Yes

What if I cannot find my order once it is delivered? First, do not panic. As mentioned above, occasionally shipping companies will mark a package delivered prior to the actual delivery.  Next, check around your property, in corners, behind walls, etc. Sometimes they try to place your order out of sight and it can be hard to find. Ask your family, friends, or neighbors to see if they picked up your package for you to avoid theft. 99% of all orders that are missing are found if these simple steps are followed. If you still cannot find it, check your first email to make sure you sent it to the correct address. If you entered the correct address, call us and we will call the shipping company to verify if the shipment was delivered to your address. If it is verified, we are sorry if your package was stolen but we cannot replace it. We shipped the order and it was delivered.

What shipping companies do we use?  We use USPS as for now

What if my order is wrong, damaged or melted? Return and refunds?  Chocolates are perishable. We guarantee our shipments. If we sent the wrong product, it was damaged or melted, send a photo to support@gibsonchocolate.com of what we sent you and we will ship the correct product, refund, or credit your account. Do not throw away products until you have contacted us.

Can I ship to multiple addresses in the same order?  Yes. but you need to place separate orders. You will be able to change your shipping address at checkout.

What did the terms say that I agreed to when I made the purchase?  I will read the order confirmation email immediately after placing the order and confirm the addresses and all products are correct. If I do not receive an email, I will call or email to get another one sent. Gibson Chocolates is not responsible to reship orders with wrong addresses or products. Please email us immediately at support@gibsonchocolate.com and we will be happy to correct your order before it is shipped. Once the order is shipped, we are not responsible to reship or refund your order if it is wrong. If your order is delayed in transit, we are sorry.  We will not reship a new order until two weeks have passed from when it was shipped.  If you want a refund, return the unopened package at your expense to us, once the order is received we will give you a full refund. I understand that if there is a problem with the order, I will contact Gibson Chocolate immediately, send a photo if needed and keep the products until the issue is resolved. I understand that if I am shipping to a public building, hospital, retirement home, etc. that packages are often taken by employees and are not delivered. Gibson Chocolate shipped the product and will not reship the order.